9. GDPR Contact
120 BOULEVARD DU MONTPARNASSE
75014 PARIS
By Mail
For any questions relating to the protection of personal data:
When you browse the site, cookies may be placed on your device. These files ensure the proper functioning of the site, measure audience and improve the user experience, subject to your consent where required.
The detailed list of cookies may vary depending on the services activated on the site.
Type of cookies
Legal basis & purpose
Duration
Essentials
Legitimate interest - Technical operation of the website (strictly necessary cookies)
Session
Analytics
Consent - Audience measurement and statistics
13 months
marketing
Consent - Personalization and prospecting
13 months
Cookie management
On your first visit to the site, a consent banner allows you to accept or refuse all or some non-essential cookies.
You can change your cookie preferences at any time via the cookie manager, which is always accessible from the website.
Refusing non-essential cookies does not affect access to the main features of the site.
8. Cookie Policy
Security measures implemented
We are implementing appropriate technical and organizational measures
Encryption of communications (HTTPS/TLS)
Access is limited to authorized personnel.
Security measures and surveillance (depending on service providers)
Protection and restoration procedures (depending on service providers)
7. Data Security
6. Your user rights
You can request access to the personal data we hold about you, obtain a copy of it, and request the correction of inaccurate or incomplete information.
6.1. Right of access and rectification
You can request the deletion of your personal data, except where its retention is required to comply with a legal obligation.
6.2. Right to erasure
You can object at any time to the processing of your personal data for marketing purposes or for reasons relating to your particular situation.
6.3. Right to object
You can request the restriction of the processing of your personal data in the cases provided for by the regulations, in particular when you contest the accuracy or lawfulness of the processing.
6.4. Right to restriction of processing
You have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, or to request its transmission to another data controller where technically feasible.
6.5. Right to data portability
If you believe that your rights are not being respected, you have the right to lodge a complaint with the competent supervisory authority, in particular the National Commission for Information Technology and Freedoms (CNIL).
6.6. Right to make a claim
When the processing of your personal data is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of the processing carried out before that withdrawal.
Withdrawal of consent may relate in particular to marketing communications or the use of non-essential cookies.
6.7. Withdrawal of consent
In accordance with applicable regulations, you have the option to define guidelines regarding the retention, deletion and communication of your personal data after your death.
These guidelines may be general or specific and may be changed or revoked at any time.
6.8. Post-mortem directives
In accordance with the General Data Protection Regulation (GDPR), you have the following rights:
Exercising your rights
The exercise of these rights may be carried out under the conditions provided for by the regulations in force.
5. Data sharing
We never sell your personal data. We may share or process it in the following cases:
Service providers
Hosting, payment services, transactional email sending tools, and technical service providers necessary for the operation of the site.
Legal obligations
If required by law or upon formal request from a judicial or administrative authority.
Transfers outside the European Union
Some technical providers or third-party services used for hosting, payment management, sending emails or audience measurement may be located outside the European Union.
In this case, data transfers are governed by appropriate safeguards in accordance with the GDPR, including the use of standard contractual clauses approved by the European Commission or equivalent mechanisms ensuring an adequate level of protection.
Authorized persons
The personal data collected is accessible only to duly authorized persons within the organization, within the limits of their functions and exclusively for the purposes described in this privacy policy.
These individuals are bound by a confidentiality obligation and only access data when necessary for the performance of their duties.
PARTNERS AND THIRD-PARTY PLATFORMS
Some features of the site may rely on third-party services or platforms (including communication tools, audience measurement or social networks).
The use of these services may result in the collection of personal data by these third parties, subject to their own privacy policies.
These processing operations are carried out only when necessary or when the user has consented to them, where applicable.
Business operations
In the event of a merger, acquisition or disposal of assets, your data may be transferred.
Archiving and deletion
At the end of the defined retention periods, personal data is either deleted, anonymized, or archived in accordance with applicable legal obligations.
4. Data retention period
Personal data is kept only for as long as necessary to fulfill the purposes for which it was collected, in accordance with the requirements of the General Data Protection Regulation (GDPR) and applicable legal obligations.
Data type
Shelf life
Data related to the customer account and the contractual relationship
During the term of the contractual relationship, and then archived in accordance with legal obligations.
Prospect data (contact forms, information requests)
3 years from the date of the last contact from the prospect
Billing and accounting data
Current legal duration (generally 10 years)
Customer support data
Time required to process the request, then archived for a limited period
Technical data and security logs
Limited duration, strictly necessary for security and abuse prevention purposes
Data used for marketing purposes
Until the user withdraws their consent
Legal basis for processing
The processing of personal data is carried out on one of the following legal bases, in accordance with Article 6 of the GDPR:
Contract performance: when processing is necessary for the provision of the services requested or for customer relationship management.
Legal obligation: when the processing is required by law, particularly in accounting or tax matters.
Legitimate interest: when processing is necessary for the proper functioning of the site, for security or for the improvement of services, in compliance with the rights and freedoms of users.
Consent: when the user has given their explicit agreement, in particular for sending marketing communications or using non-essential cookies.
3. Use of data
The personal data we collect is processed in accordance with the legal bases provided for by the GDPR. We primarily use it to:
Purpose of the processing
Legal basis
Managing your customer account, processing your orders and accessing our services.
Contract execution
Handling support requests, customer support, and complaints
Contract performance / Legitimate interest
Improving services, analyzing usage and optimizing the user experience while respecting users' rights and freedoms.
Legitimate interest
Site security, fraud and abuse prevention
Legitimate interest / Legal obligation
Management of accounting and tax obligations
Legal obligation
Sending commercial and marketing communications
Consent
2. Data Collection
Personal information (surname, first name)
Contact information (email address, phone number)
Payment and billing information
Content of your exchanges with our support team
Data provided directly
IP address and connection data
Browser type and operating system
Pages visited and browsing time
Language preferences
Data collected automatically
We collect different types of data to provide you with our services and improve your user experience:
Address
120 BOULEVARD DU MONTPARNASSE
75014 PARIS
GDPR contact email
Company Name
RONCO MARIA LUISA
Legal representative
Maria Luisa RONCO
1. Data Controller
Privacy Policy
We place great importance on protecting your privacy. This document details our practices regarding the collection, use, and security of your personal data.
Last updated: January 20, 2026